Watsons product defect

On August 21, 2025, I purchased an eyeshadow from the Golden Rose brand at the Watsons Izmir Karsiyaka Carsi branch. When I got home, I noticed that the eyeshadow had come out of its case and was broken. I did not damage the product in any way; I had only walked home for about 10 minutes. Only one c...

I purchased several Frudia sheet masks during a Watsons sale, but to my disappointment, the masks were spoiled upon opening. Despite buying multiple masks, every single one was in the same poor condition. This raises serious concerns about the quality and storage of the products being sold. I spend...

I purchased Morfose Milk Therapy Dual-Phase Hair Milk (240 ml) from Watsons online, a product I’ve used and loved for years. However, this time, the product smelled rotten instead of its usual milk scent. After applying it to my hair yesterday, my scalp started burning. I reported the issue to Wats...

I got some masks from Watsons through Trendyol on September 25th, and they showed up brown and spoiled, smelling really bad. I waited a whole week for a solution, and then I discovered they had opened a return request for me without even letting me know. Don't make choices for me without asking firs...

I bought a product from Watsons. However, the product arrived broken. I called customer service and requested a replacement. However, they said that they could not exchange the product for online orders and that it should be returned. They are the ones who sent the product incorrectly and did not pr...

I recently purchased a Lovely West Coast Vibe Highlighter Powder for ₺179.90 from Watsons, but it arrived broken. I contacted customer service with photos, and they offered to provide a store credit for the broken item's value, which I accepted. They told me not to return the product. This conversat...

Despite my warning, I was victimized by the brand again. My order from Watsons a few weeks ago arrived in pieces. When the same product was back in stock, I ordered three more, but due to the brand's ongoing careless and ridiculous packaging, the products arrived in pieces, despite my efforts to war...

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Yesterday, I bought Toni & Guy's Sea Salt Hair Spray from Forum Bornova Watsons. As soon as I bought it, I sprayed it on my hair outside and tried it. After 10 minutes, my whole skin turned red and the product gave me a terrible allergy. I immediately went back to Watsons and told the lady in charge...

I placed an order with Watsons using their convenient Click & Collect service, opting to pick it up at the Pendik store. I made the journey from Üsküdar to Pendik to pick up my order. Upon notifying the store attendant, they informed me that the order was not yet prepared and would need to be retrie...

I bought 4 products and one of them was shampoo. They didn't wrap them and just put them in a box without attention. The shampoo bottle was empty because it all spilled in the box and damaged the box and the other 2products. When I called the custemer service they said that we can't replace the prod...

On 12/10/2023, I placed an order (Order No: 0096503886) for the vitamin C serum on your online shopping site. After MNG Cargo handled the shipment, I emailed you regarding my request for a refund. It has been 23 days since you assured me that returns were processed within 14 days. Even if there is a...

The order I placed on November 5, 2023, has still not been shipped as of November 15. Moreover, even though I placed another order on the same date, it was shipped and delivered to me, but the product arrived in pieces. I requested the cancellation of my second order, both due to such poor service a...

I'm deeply disappointed to share my recent experience with a Watsons order placed on November 2nd. Out of the three products I ordered, both The Purest Solutions Spot Corrector Serum 30 ml and The Purest Solutions Restorative Retinol Serum 30 ml arrived completely shattered. The anticipation of rece...

I just bought the Frudia Pomegranate Honey Moisturizing Lip Balm from Watsons. The lip balm said it was made from red fruits, pomegranate, and honey, and had a red cap. But when I tried it, I was surprised to find that it tasted strongly like mint. Plus, the packaging didn't have any clear markings ...

I'm facing a concerning issue with Watsons regarding my package. They seem to be returning my ordered items, assuming I'm not at home. I suspect that some of the products might have been damaged or tampered with during this process. It's impossible for me not to be home, but they haven't made any ef...

I previously complained about a faulty blush I purchased from Watsons. They reached out to me right away, but their response left a lot to be desired. Despite the fact that the product was damaged, they refused to provide a replacement. Instead, they offered two options: a refund or an 80 TL Watsons...

My product with order number 0084482537 from Watsons has just arrived. When I opened the box, the product came out unwrapped and unpacked. Huge sunscreen unpackaged just in a box. The product is 150 ml Celene's sunscreen spray. It says 150 ml but half empty. I didn't expect it to be full to the brim...

I'm absolutely infuriated with Watsons' consumer products! They sent me a faulty item that's clearly defective, and on top of that, instead of delivering the two items I ordered, they messed up and sent the wrong product! As if that's not enough, their customer service team is a total disaster when ...

I was disappointed to find that the Revolution Bronzer that I ordered from the Watsons website had arrived in shattered pieces when it arrived recently. Because the packaging was in such a sorry state, the bronzer had been reduced to a powdery consistency. In an effort to find a solution, I immediat...

On February 10, 2023, I purchased the NYX Professional Makeup Bare With Me Concealer Serum from Watsons Online. Within a short period of time, the pump of the product became faulty, rendering it unusable. I initially reached out to NYX customer service to report the issue, but they directed me to co...