I previously complained about a faulty blush I purchased from Watsons. They reached out to me right away, but their response left a lot to be desired. Despite the fact that the product was damaged, they refused to provide a replacement. Instead, they offered two options: a refund or an 80 TL Watsons card satisfaction coupon. What's perplexing is that I bought the blush for only 26 TL with a Watsons card discount. Its regular price is 203 TL, but it has been reduced to 101 TL. If I bought it again, I'd have to pay for shipping again. Why should I be inconvenienced as a result of their mistake? They suggested that I keep the defective item and accept an 80 TL coupon. Unfortunately, I felt compelled to accept their offer because they did not provide any other viable alternatives. My main goal is to get a replacement for this product, and I'd rather not pay more or keep the damaged item. It's disappointing that they can only get so little help for their error.
Watsons doesn't give me my coupon! First, they gave me 2 coupons for my birthday, and then they worked with a useless shipping company that didn't deliver my product. So, Watsons tried to correct their mistake by saying they would give me a 200 TL-worth coupon. The first coupon didn't work, so I cal...
I placed an order, and to my surprise, the incorrect products were delivered. The invoice for the items I bought was correct, but the products I received were completely different. When I contacted Watsons about the problem, they advised me to return the items. I suggested that they arrange for a co...
I recently purchased a Lovely West Coast Vibe Highlighter Powder for ₺179.90 from Watsons, but it arrived broken. I contacted customer service with photos, and they offered to provide a store credit for the broken item's value, which I accepted. They told me not to return the product. This conversat...
I'm facing a concerning issue with Watsons regarding my package. They seem to be returning my ordered items, assuming I'm not at home. I suspect that some of the products might have been damaged or tampered with during this process. It's impossible for me not to be home, but they haven't made any ef...
On Watsons' website, I put in an order for 507.33 TL and paid with my credit card. Today, the store sent me an SMS saying that my order was canceled because of a technical problem. I only asked for things that were in stock at the store; I didn't ask for anything that wasn't there. I already used my...
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