I placed an order for a laundry wardrobe via the Vivense website on 4 February, with order number f6ea08587098, and paid ₺1,644 by credit card. I cancelled this order on 5 February. Despite the cancellation, my payment has not been refunded. When I contacted Vivense customer service, I was informed ...
I ordered a dresuar from Vivense in Kayseri, and it was shipped to me from another city. When the product arrived about a week ago, I saw that it had damaged parts and the overall quality was far below what I expected. I contacted Vivense customer service to report the damaged and poor-quality produ...
On September 28, 2025, I purchased an Essen table and chair set from Vivense, order number 9CD207463740. My order was delivered on October 25th, and four of the chairs were defective. The installation team reported this the same day. I sent images and videos demonstrating the defective product and m...
On August 15, I ordered the Lina Bedroom Set and Masse Corner Sofa from Vivense and paid the full amount, including delivery and installation. My delivery address is in Konyaaltı, Antalya, on the 12th floor, but I was told that items could only be carried up to 30 deci and a maximum of the 6th floor...
My order number 869a0735, which I placed with Vivense on June 7, 2025, was canceled on June 27, and I was told the refund would be deposited into my account within 14 business days. As of July 17, that timeframe has passed and I still haven’t received my refund. To everyone reading this: Vivense is ...
I ordered 2 chairs from Vivense on June 6th with the expectation that they would be delivered before the 23rd—nothing happened. I contacted the support desk multiple times, and each time I received the same meaningless response: "We will contact the related department and let you know." This is not ...
On 22/05/2025, I purchased a bedroom set from Vivense. I agreed to buy a display item and even paid the delivery fee myself because the product had no defects—no broken or damaged parts, just a very small scratch. However, when the item was delivered on 31/05/2025, it had multiple broken sections, m...
I placed an order for a product on Vivense’s website on May 25. Just a few days after I placed my order, I saw that the same item was featured in a new campaign with a lower price. As my product has not yet been shipped, I believe it’s reasonable to request a refund for the price difference or, at t...
I ordered something from Vivense, but I messed up when picking the product. I thought it was just a regular item, so I asked if I could return it if it didn’t fit. I was surprised to find out that I couldn't return it since it was labeled as a custom-made product. I didn't order a custom-sized or pe...
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
I bought about six pieces of furniture from Vivense, looking forward to a seamless and enjoyable shopping experience. Unfortunately, my experience took a turn for the worse when I attempted to return only two of the items. I contacted customer service regarding my return request, but it was denied w...
I purchased a Nero velvet corner sofa, and unfortunately, I noticed on the 5th day that it was already sagging when it arrived. As a result, I initiated a return request. A technical team came, recorded a video, and created a report. However, I still haven't received any update regarding the timelin...
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
Regarding the Issues I Experienced with My Vivense (Online) Order No. 8e9507274289, Dated March 1, 2025 Products Ordered: Novado Standing Wardrobe, 4 Doors, Black Handles, Model GM 070-a Installation Service I will try to briefly explain my grievances without delving into excessive detail. Shortly a...
Vivense sold the product as a special production, but there is nothing special about it. It feels like a trick to prevent customers from returning the product if they do not like it. When the mattress I purchased turned out to be too thin, I wanted to initiate a return to exchange it for a thicker o...
As of January 20, 2025, we have been waiting for Vivense to come and collect our defective sofa set, which was deemed faulty by the Consumer Rights Authority and approved for a refund. However, they have failed to adhere to the scheduled pickup dates three times now and are deliberately delaying the...
I ordered a set of four taupe coffee tables from Vivense on 25/12/2024, but even after 50 days, I still haven’t received them. The estimated delivery date was listed as January 31 - February 5. Despite contacting customer service four times, all they did was open a complaint request without offering...
When we opened and assembled the product, we noticed that the parts did not fit together properly and were not sturdy. We tried to contact Vivense but could not reach anyone or find a phone number. We were told to contact them via email, but no one responded. I indicated through WhatsApp that I want...
On December 22, 2024, I purchased the Golden Deer Frank Ray 50X70 Framed Canvas Set from Vivense with order number 655f07213738. Since the product did not meet my quality expectations, I exercised my right of withdrawal and requested a return on December 28, 2024. Vivense customer service informed m...
About 1 month ago, I ordered two cabinets from the Vivense phone application. Although they declared that there would be no installation fee for shopping through the application, they reflected an installation fee on the invoice. Subsequently, I sent their commitments to the company with screenshots...
The assembly of the wardrobe I bought from Vivense still hasn't been finished since October. I’ve called a bunch of times and tried to follow up, but I haven’t heard anything back, and the system still says the installation service is on its way. It just adds to the frustration that I've already pai...
I placed an order from Vivense on November 15, 2024, but I haven’t received it yet. I submitted an address correction on November 16, but no one got back to me. The delivery date was shown as November 25, and I even got a “delivered” notification, but I didn’t get anything. The shipping company said...
Vivense is not a company I can rely on, and I regret trusting them despite their reputation in the sector. They left me stuck with a poorly designed product and a significant debt. I ordered a TV unit and had no idea it was being made specifically for me. They claim this was mentioned in the documen...
Vivense is truly a regret. I placed an order in August, and in October they called to say they would deliver. The next evening, they called again, saying there was an issue with the product and that they would bring it back another time. Three weeks later, in October, they called again saying they w...