I placed an order from Vivense on November 15, 2024, but I haven’t received it yet. I submitted an address correction on November 16, but no one got back to me. The delivery date was shown as November 25, and I even got a “delivered” notification, but I didn’t get anything. The shipping company said the package was sent to another city and returned, which doesn’t make sense. I’ve called customer service several times, but no one has resolved the issue. Please either deliver my order or refund me immediately because I need to order again.
For 5 days, I have been creating requests by speaking with a customer representative about my undelivered product from Vivense, but there has been no response. Even though my product was returned, the refund process has not even started. It seems none of my complaints made by calling Vivense have been communicated, as I was called today by the company saying they would come for installation if I was available. They wrote that they would respond to my complaint made on Şikayetvar.com, but no response has been made for 2 days. At the very least, if they are not going to send the product, they could start the refund procedure. I can't order a product from elsewhere because I don't trust the company; they might ship the product this time.
I am extremely frustrated with my Vivense order. It was placed on 26-12-2023 with order number SS15e306736276, and it has been over a month without any sign of delivery. I haven't received a tracking number, and the order tracking page has shown "in transit" for several days now. Approximately 10 da...
I placed an order with Vivense five months ago, and to my disappointment, it has yet to be delivered as of March 28, 2024. I've already made the payment, but I still haven't received the product. In addition, I'm having trouble getting in touch with the store where I made the purchase and customer s...
I ordered something from Vivense on September 24, 2024, with the order number 008507117023, and it’s been more than a month, but I still haven’t received it. I’ve emailed the company several times to find out what’s going on with my order, but I still haven’t heard anything back or received an updat...
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
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