I purchased a Nero velvet corner sofa, and unfortunately, I noticed on the 5th day that it was already sagging when it arrived. As a result, I initiated a return request. A technical team came, recorded a video, and created a report. However, I still haven't received any update regarding the timeline. What’s worse, the cushions have continued to sag even more over time, and despite emailing Vivense, I haven't received any response. I even asked for a simple update or estimated resolution date, but no one has bothered to reply. I trusted the quality of this product, but it has only caused stress. If you do not get back to me, I will be forced to initiate legal proceedings.
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were ...
I purchased a Vivense couch in January 2023. Within a few months, the foam in the cushions started to sag. I filed a warranty claim, but the technician did not care about the issue. I then filed a complaint with the Consumer Protection Agency. The agency ruled in my favor and ordered Vivense to rep...
As of January 20, 2025, we have been waiting for Vivense to come and collect our defective sofa set, which was deemed faulty by the Consumer Rights Authority and approved for a refund. However, they have failed to adhere to the scheduled pickup dates three times now and are deliberately delaying the...
I went to the Vivense store in August 2022 and bought a couch with the option to exchange the fabric. After breaking and sliding open while on the floor in December 2023, the sofa began its journey into repair. I called multiple times before it was returned to me on January 20th after being taken fr...
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