Vivense sold the product as a special production, but there is nothing special about it. It feels like a trick to prevent customers from returning the product if they do not like it. When the mattress I purchased turned out to be too thin, I wanted to initiate a return to exchange it for a thicker one. Despite repeatedly reaching out to Vivense, I received no response. The lack of communication from such a well-known brand is truly disappointing. They simply say, "We cannot take action." I cannot understand how a product with an unopened package cannot be returned or exchanged. I am requesting either a partial deduction and a refund or at least communication to proceed with an exchange.
When we opened and assembled the product, we noticed that the parts did not fit together properly and were not sturdy. We tried to contact Vivense but could not reach anyone or find a phone number. We were told to contact them via email, but no one responded. I indicated through WhatsApp that I want...
I purchased a bed base, headboard, and mattress from Vivense. After waiting for three months, they finally delivered the order, but it was completely wrong and incomplete. Instead of the 150x200 size I ordered, they delivered an 80x200 mattress and left out the headboard. It's unbelievable how they ...
I ordered something from Vivense, but I messed up when picking the product. I thought it was just a regular item, so I asked if I could return it if it didn’t fit. I was surprised to find out that I couldn't return it since it was labeled as a custom-made product. I didn't order a custom-sized or pe...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
I purchased sofas from Vivense that are so hard they're practically unusable. We tested the same model in the store and found them comfortable. However, when delivered to our home, the sofas were incredibly stiff. Despite the company's assurance that they would soften over time, even after 10 month...
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