Vivense Delivered Defective Table Set And Ignored Refund Request
On September 28, 2025, I purchased an Essen table and chair set from Vivense, order number 9CD207463740. My order was delivered on October 25th, and four of the chairs were defective. The installation team reported this the same day. I sent images and videos demonstrating the defective product and manufacturing defects to the Vivense after-sales support team, both through my order page and to [email protected]. I also explained the problem and submitted my request numerous times through WhatsApp, support forms, and the parts request section. Each time, they asked me to resubmit the same information, photos, and videos. They converted my order into a separate order listing each chair, and my support requests were deleted from the system. I contacted customer service numerous times by phone, but they said they couldn't see my request and kept directing me to WhatsApp and support. Despite requesting a call back in every conversation, I never received one; I always had to reach out myself. The installation team was both late and unfriendly. The product is under a two-year warranty, and both I and the installation team informed Vivense that it was defective on the day of delivery. Four of the six products were defective, and one product has still not been delivered. I have repeatedly requested a refund and cancellation of the defective chairs, but Vivense has offered no solution and has repeatedly restarted the process. I paid ₺24,705.01 for this product, and I have been humiliated and disgraced. I demand that Vivense immediately address this issue and grant my refund.
Progress
On 28.09.2025, I purchased a product from the Vivense website. When the product arrived, I saw that it was extremely defective, and after much effort, the return process was initiated. The product was collected from my address by Vivense on 15.12.2025 and taken back for return.
Despite 17 days having passed, my refund has not been issued. When I called customer service, they told me that the product was still in the warehouse and that the refund would be processed within 14 days after it was delivered to the relevant company. However, even though 17 days have passed, the product is still being held at Vivense and the refund has not been made. By delaying the return of a product I paid for in this way, I am both being victimized and suffering financial loss, and my money is losing value over time.
My order number for this purchase is 475707463741. I do not know the relevant company; my counterpart in this process is Vivense. I demand that my refund be deposited into my account immediately, without any further delay. Otherwise, I would like them to know that I will exercise all my legal rights to collect the payment with legal interest. I expect an urgent solution to this issue.
Hello, First of all, we would like to express our regret regarding the negative experience you have had. Following our phone conversation, the necessary information regarding the issue has been provided to you. You can be assured that the necessary steps will be taken to resolve the problem. Thank you for your understanding, and we wish you healthy days. Best regards, Solution Center
I have been waiting for a response for 3 days. It is about the corner sofa set. They say I will be contacted as soon as possible, but no one calls. I am trying to reach them and I am being stalled with promises of a call back. Also, there is a false claim going around that I did not want to accept the delivery of the sofa. The customer representative who created this record has acted with ill intent and this has been completely unethical.
Hello, First of all, we would like to express how sorry we are for the negative experience you have had. Following our phone conversation, you have been provided with the necessary information regarding the issue. You can be assured that everything necessary will be done to resolve the problem. Thank you for your understanding, and we wish you healthy days. Best regards, Solution Center
Hello, The issues you reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, feedback from our valued customers is very important to us. For your questions, suggestions, and opinions about Vivense, you can contact us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
You wrote 'Solved', but unfortunately there is nothing that has been resolved.
After 4 months, the chair they replaced arrived defective and problematic. They said a percentage refund as a gift would be given for the defective product, but a month has passed since the conversation and no one calls or asks. Is this really your understanding of customer satisfaction? What is the point of keeping us waiting all this time? Vivense is finished, I wouldn't be surprised if you go bankrupt soon... Insolvability: Vivense
They gave me a coupon in the name of customer satisfaction. I even spent more on top of that, but. It's been 40 days and they still haven't delivered the product. You've become an institution that creates hardship even in the name of customer satisfaction... congratulations... Because the product hasn't been delivered, no one calls or asks. You can't even send a single decorative item, shame. Is there anyone who hears our voice, maybe at Vivense... Shame on you, you're full of regret. May the day I chose this brand be cursed...
