How can I get my passport back from VFS Global?

My U.S. visa application was approved during my interview at the U.S. Embassy in Ankara on October 2, 2025. Before the interview, I selected the Premium Delivery (home address delivery) option, but the payment failed due to a system error. After the interview, I successfully completed the payment (I...

Good day, I am Semih Sertan Y****, the father of Sofia Y****. My daughter’s application UID is 793382848 and her passport number is U37906812. On June 30, 2025, I sent her documents via UPS Premium delivery to the VFS Global Ankara address. Her document submission appointment was scheduled for July ...

Our visa application at the U.S. Embassy in Ankara on July 6th was approved. We opted for the Premium Delivery service for passport return and paid ₺1,010 per person. On June 19th, we received a tracking email with a reference number from the GTSPremium Delivery address. Since then, despite countles...

My U.S. visa was approved on May 28, just before VFS Global took over the handling process. During my application, I clearly selected Istanbul as the passport delivery location. However, I later found out that VFS Global is distributing all approved U.S. visas through Ankara, without giving applican...

I am a European Union (EU) citizen, and I recently submitted a short-term (Schengen) visa application on behalf of my wife through VFS Global in Izmir, as we planned to travel together to the Netherlands. Since I, an EU citizen, would be accompanying her, the application was submitted under the stat...

Hello, I’ve been trying to check the status of my passport and visa through the VFS Global passport tracking site, but I keep encountering constant errors. Every time I enter the visual verification code (CAPTCHA), the site rejects it—even when it’s typed in correctly. Because of this issue, I can’...

I submitted my Canada visa application through VFS Global on February 7, 2025, and since that day, I have received absolutely no updates. I’ve tried reaching out multiple times, but I cannot get in contact with anyone for help or clarification. I submitted all required documents completely and corr...

On April 25, I submitted my application for a Netherlands visa through VFS Global. Since then, I’ve been trying to track my application status using the provided reference number, but the system keeps giving an error and does not recognize my case. What’s even more worrying is that I have no idea w...

On April 16, 2025, I applied for a business visa for the Netherlands via VFS Global in Izmir/TURKEY. The same day, I received my tracking code starting with "a" via e-mail and was able to check it through the system for 3 days. However, after that, the system stopped recognizing my information. Now,...

I submitted a visa application for the Netherlands via VFS Global in Ankara, together with my wife. My passport has arrived, but hers is still unaccounted for, and our travel date is fast approaching. I’ve reached out to VFS Global for clear information, but I’m still waiting for any solid answers o...

I submitted my UK visa application through VFS İzmir on March 4, 2025, and I’ve been stuck in total uncertainty ever since. A friend who applied on the same day via VFS Istanbul already received their passport back on March 20. Meanwhile, I still have no idea what’s going on with mine. To make thin...

I applied for a UK visa through VFS Global with the priority service on December 20, 2024. When I called UKVI, they informed me that my visa decision had been made and that I could collect my passport on December 30 or 31, 2024, or January 2, 2025. Today is January 2, 2025, and I still have not rece...

We applied VFS Global for visas on 19th November for two employees, and the visas were approved on 3rd December. They were supposed to be sent via courier, but we still have not received them. We checked with the courier service several times, but they have no updates on the delivery status. The del...

On 14.11.2024, my husband and I applied for a visa for the UK from the TLS Contact Bursa visa application center. The employees at the center said that our passports would be sent within 3 weeks. Of course, during this period, TLS Contact Bursa branch was closed and transferred to VFS Global. I rece...

I submitted my passport application to VFS Global on August 28, and it’s now been 17 days without any progress. The status still says “passport is being processed,” and I’m starting to wonder if there’s a problem. Normally, we were told the process would take around 15 days, but I still haven’t rece...

On 26/07/2024, I applied for a Netherlands Family and Friends Visa at VFS Global in Ankara. Despite 12 business days passing since my application, I have not received any response. As I mentioned in my application, I have an international trip planned for August 19th using my current visa. My passpo...

It's been three months since I submitted my passport to VFS Global for a French visa application on November 8, 2023, but I still haven't received it back. When I ask, I'm informed that the process is still in progress at the consulate, without any resolution yet. It has been a whole three months! I...

I am experiencing difficulties with Ankara VFS Global regarding my visa application for a trip to Belgium on February 6, 2022. Despite numerous phone calls, I have received no assistance or information about my visa application or passport. I was charged a high service fee for what turned out to be ...