VFS Global Approved Our UK Visas but Did Not Deliver Them Since 3rd December
We applied VFS Global for visas on 19th November for two employees, and the visas were approved on 3rd December. They were supposed to be sent via courier, but we still have not received them. We checked with the courier service several times, but they have no updates on the delivery status. The delay is causing significant inconvenience, as our employees need to travel urgently. When we called, we were informed that there is no customer service available for UK visa applications. Given the circumstances, we would prefer to collect our visas directly from the application center instead of waiting for the courier to deliver them. This would help avoid further delays and ensure that our travel plans proceed as scheduled. B*** A*** G*** - GWF078693795 İ*** C*** - GWF078694320
Dear Applicant, First of all, we would like to thank you for the feedback you sent to VFS Global & Gateway Visa Application Center. To serve you more quickly, we kindly ask you to send your request along with your contact information. We would like to inform you that we will be happy to assist you. Kind regards, VFS Global & Gateway Customer Relations Management
Hello, unfortunately, you are not being helpful. When I sent my issue to the email address you provided, I received a notification telling me to email the same address that I had already emailed 5 days ago without receiving a response. While the visa has been approved, you have been holding the passport for 9 days without reason, and you have charged a fee for the delivery service. I demand an immediate real solution.
Our grievance continues despite the many emails sent to the suggested email address. As a company, we are preparing to take legal action.
