I Report Passport Returned Without Review After VFS Global Address Change
Good day, I am Semih Sertan Y****, the father of Sofia Y****. My daughter’s application UID is 793382848 and her passport number is U37906812. On June 30, 2025, I sent her documents via UPS Premium delivery to the VFS Global Ankara address. Her document submission appointment was scheduled for July 7, 2025, which is today. However, to my surprise, the passport and all the documents I sent were returned to me via UPS without any explanation. There was no rejection letter, and it seems that no review was even conducted. Apparently, the VFS Ankara address changed on July 4, 2025, and they returned the package on the same day. This is completely unreasonable. You’re located in the same city—why didn’t you internally forward the documents instead of sending them back to me? I paid ₺2000 for round-trip shipping, and it was wasted. I sent the documents on time, and now we’ve missed our scheduled appointment because of this. I request an immediate solution and compensation for this inconvenience.
Dear Applicant, First of all, we would like to thank you for your feedback sent to our VFS Global & Gateway Visa Application Center. In order to serve you faster, we kindly ask you to send your request along with your contact information. Your feedback will be carefully evaluated and you will be responded to as soon as possible with pleasure. Thank you for your interest and understanding, and we wish you healthy days. Best regards, VFS Global & Gateway Customer Relations Management
Well, the place you told me to contact says it's not related to us and gives another number. The number they gave doesn't ring either. Stop bouncing people back and forth. Solve our issue.
There is no solution at all, they just keep stalling.
