Our visa application at the U.S. Embassy in Ankara on July 6th was approved. We opted for the Premium Delivery service for passport return and paid ₺1,010 per person. On June 19th, we received a tracking email with a reference number from the GTSPremium Delivery address. Since then, despite countless emails and phone calls, we have yet to receive our passports. It has been impossible to reach a responsible party within VFS. UPS states they do not have the passports. Emails sent to the customer care (Gateway) address mentioned in complaints are not even being delivered. We are constantly redirected to the consulate’s tracking page, which shows the passports as ready. One of the missing passports includes other valid visas and qualifies as a high-value document. Due to an upcoming international trip, I am experiencing serious personal and financial loss. I will be initiating legal action against both VFS and UPS if this issue is not resolved immediately. I urgently request that this matter be addressed without further delay.
My U.S. visa application was approved during my interview at the U.S. Embassy in Ankara on October 2, 2025. Before the interview, I selected the Premium Delivery (home address delivery) option, but the payment failed due to a system error. After the interview, I successfully completed the payment (I...
My U.S. visa was approved on May 28, just before VFS Global took over the handling process. During my application, I clearly selected Istanbul as the passport delivery location. However, I later found out that VFS Global is distributing all approved U.S. visas through Ankara, without giving applican...
I am writing regarding the premium home delivery service I purchased for my father’s US visa/passport through VFS Global Ankara US Visa Center. When I paid for the premium delivery service about a month ago, during the US visa appointment process, I provided our address but later noticed that the ap...
Comments