My U.S. visa application was approved during my interview at the U.S. Embassy in Ankara on October 2, 2025. Before the interview, I selected the Premium Delivery (home address delivery) option, but the payment failed due to a system error. After the interview, I successfully completed the payment (I have the receipt). My passport was ready on October 4, 2025. However, 11 days have passed and my passport has still not been delivered. Here is the current situation: - The US Visa Scheduling system still shows the status “Ready for Pickup.” - I received an email from GTS Premium Services stating “Your passport is being dispatched via UPS Express”. - The tracking number shared in that email does not appear on the UPS website. - When I contacted the U.S. Visa Service Desk, they informed me that payments made after the interview are not valid for Premium Delivery, and therefore my passport remains under “pickup” status. - They advised me to schedule an appointment for pickup, but the system displays the error “You are not eligible for an appointment.” - I called the U.S. Visa Service Desk again, they told me that if I cannot make an appointment, the passport should be delivered to me. But I did not get any details or clarification regarding the state of my passport and they could not confirm that my passport will be delivered. - When I contacted VFS Global, I received an automatic response saying “We do not provide support for U.S. visa processes.” As a result, I know my passport is currently at the VFS Global center in Ankara, but I have no clear information on whether it will be shipped to my address or must be collected in person. I have international travel in a week, and this uncertainty is causing serious distress and disruption to my plans. My Requests: - Please confirm the exact delivery status and location of my passport. - If it will not be shipped, please provide clear instructions for collection from the VFS Global center in Ankara. - If the Premium Delivery service will not be fulfilled, I request a refund of the service fee I paid. I will share relevant receipts and screenshots if necessary. I kindly request your urgent assistance and clarification on this matter. If this issue is not resolved as soon as possible, I would like to let you know that I will be pursuing legal action. Thank you for your prompt attention. Best regards, Bade A*** badeea***@gmail.com
Our visa application at the U.S. Embassy in Ankara on July 6th was approved. We opted for the Premium Delivery service for passport return and paid ₺1,010 per person. On June 19th, we received a tracking email with a reference number from the GTSPremium Delivery address. Since then, despite countles...
My U.S. visa was approved on May 28, just before VFS Global took over the handling process. During my application, I clearly selected Istanbul as the passport delivery location. However, I later found out that VFS Global is distributing all approved U.S. visas through Ankara, without giving applican...
I am writing regarding the premium home delivery service I purchased for my father’s US visa/passport through VFS Global Ankara US Visa Center. When I paid for the premium delivery service about a month ago, during the US visa appointment process, I provided our address but later noticed that the ap...
I submitted my UK visa application through VFS İzmir on March 4, 2025, and I’ve been stuck in total uncertainty ever since. A friend who applied on the same day via VFS Istanbul already received their passport back on March 20. Meanwhile, I still have no idea what’s going on with mine. To make thin...
My passport, which has already been approved with a visa, has been waiting at the VFS Ankara office for the past five days. Although the shipment has been prepared, my passport still hasn’t been handed over to the courier company. Because of this delay, we’re experiencing a serious inconvenience, an...
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