VFS Global Blocks My Premium Delivery of Passport

My U.S. visa application was approved during my interview at the U.S. Embassy in Ankara on October 2, 2025. Before the interview, I selected the Premium Delivery (home address delivery) option, but the payment failed due to a system error. After the interview, I successfully completed the payment (I have the receipt). My passport was ready on October 4, 2025. However, 11 days have passed and my passport has still not been delivered. Here is the current situation: - The US Visa Scheduling system still shows the status “Ready for Pickup.” - I received an email from GTS Premium Services stating “Your passport is being dispatched via UPS Express”. - The tracking number shared in that email does not appear on the UPS website. - When I contacted the U.S. Visa Service Desk, they informed me that payments made after the interview are not valid for Premium Delivery, and therefore my passport remains under “pickup” status. - They advised me to schedule an appointment for pickup, but the system displays the error “You are not eligible for an appointment.” - I called the U.S. Visa Service Desk again, they told me that if I cannot make an appointment, the passport should be delivered to me. But I did not get any details or clarification regarding the state of my passport and they could not confirm that my passport will be delivered. - When I contacted VFS Global, I received an automatic response saying “We do not provide support for U.S. visa processes.” As a result, I know my passport is currently at the VFS Global center in Ankara, but I have no clear information on whether it will be shipped to my address or must be collected in person. I have international travel in a week, and this uncertainty is causing serious distress and disruption to my plans. My Requests: - Please confirm the exact delivery status and location of my passport. - If it will not be shipped, please provide clear instructions for collection from the VFS Global center in Ankara. - If the Premium Delivery service will not be fulfilled, I request a refund of the service fee I paid. I will share relevant receipts and screenshots if necessary. I kindly request your urgent assistance and clarification on this matter. If this issue is not resolved as soon as possible, I would like to let you know that I will be pursuing legal action. Thank you for your prompt attention. Best regards, Bade A*** badeea***@gmail.com