I applied for a Lithuania visa through VFS Global center. In the e‑mail sent to me regarding the result of my visa application, it was only stated that I could collect my passport from VFS, but there was no information whatsoever about the passport collection hours. Due to this lack of information, I went to the VFS center and only there I was told that passport delivery is made only between 13:00 and 16:00. This situation caused loss of time, unnecessary travel expenses and an overall grievance for me. It is unacceptable that citizens are directed with such incomplete information in a process that has the nature of a public service. The fact that a global service provider like VFS Global does not clearly state the passport delivery hours, unnecessarily exhausts applicants and fails to provide predictability in service quality constitutes a service failure in my opinion. I request that passport collection hours be clearly indicated in the information e‑mails, and that the necessary arrangements be made so that this grievance is not repeated, and I also expect an apology for the inconvenience I have experienced.
I applied for a visa through VFS Global, filled out the application form, and made the payment. However, I later realized I had submitted an incomplete form, so I canceled my application. Despite this, I never received any refund, notification, or email regarding the status of my refund. After this...
My U.S. visa was approved on May 28, just before VFS Global took over the handling process. During my application, I clearly selected Istanbul as the passport delivery location. However, I later found out that VFS Global is distributing all approved U.S. visas through Ankara, without giving applican...
On 14.11.2024, my husband and I applied for a visa for the UK from the TLS Contact Bursa visa application center. The employees at the center said that our passports would be sent within 3 weeks. Of course, during this period, TLS Contact Bursa branch was closed and transferred to VFS Global. I rece...
On April 25, I submitted my application for a Netherlands visa through VFS Global. Since then, I’ve been trying to track my application status using the provided reference number, but the system keeps giving an error and does not recognize my case. What’s even more worrying is that I have no idea w...
We submitted a UK visa application on March 6, 2025, and received the passport back on March 21. But to our shock, the visa was not granted—and worse, there was no explanation whatsoever included in the returned documents. No rejection letter, no reason, no next steps. Just silence. How are we supp...
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