I purchased a U.S. POLO ASSN. BENTE 5PR White Men’s Sneaker (barcode: 8684626326403) from FLO on 16.10.2025 for ₺2,399.99 with a credit card. Although the product has a 6‑month warranty, within 60 days of normal daily use, tearing occurred on the upper of both shoes and the heel lining wore out. Because I considered this situation to be a production or product-related defect, I sent the shoes for inspection on 12.10.2025. In the first inspection with reference code FP251212-541-0279031, I was informed that the problem was user-related. I then contacted FLO customer service by phone and clearly stated that I used the product under normal conditions and that I did not accept the “user-related fault” conclusion. The customer representative told me that I could send the product for inspection again, so I resent the shoes for a second examination on 17.12.2025. However, in the second inspection with reference code FP251217-180-0287819, they once again concluded that the defect was user-related and did not offer any solution to my grievance. Currently the product is with me and I do not use it due to the defect. I have been meeting my footwear needs from FLO and IN STREET stores for about 5 years and I am experiencing such a problem for the first time. I request that this defective product issue be resolved by either replacing the sneakers with a new pair or refunding the product price of ₺2,399.99, and that my grievance be remedied. I also expect the authorized persons to review such assessment processes more carefully so that similar grievances do not occur for other customers in the future.
On June 20, 2025, I bought a pair of Puma sports shoes from the FLO store for $77. I didn’t use the shoes for heavy work — only for daily, careful use. Despite that, about two months after purchasing them, the mesh on the front toe area started tearing and showed noticeable deformation. I personall...
On July 15, 2025, I purchased a pair of black Vans Ryland LS shoes from the In Street store in Bodrum Midtown. I wore the shoes a total of about 20 days, with 2–3 days in between uses, within a 50-day period. However, a tear appeared near the stitching after a short time. After noticing the issue, ...
On June 4, 2025, I purchased a pair of Fila sneakers from the Deichmann store at Samsun Bafra Nova Mall (Invoice No: 1112025000006041). The shoes were sold with a 6-month warranty, and I only used them for daily wear. Yet, in less than two months, the leather on the upper started cracking, and the e...
I bought a pair of Nike shoes for ₺3000, and the brand is refusing to offer a replacement. They claimed the shoes had a 6-month warranty, but before the 6 months were even up, the back and inner parts tore. When selling the product, they proudly say it comes with a 6-month warranty—so what’s the poi...
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