My product has not arrived, and it seems like the cargo has been lost. It has been a week since the planned delivery date, but there is no update on the cargo tracking screen. The employees of Speedy Cargo company and Aydinli Group company have shown indifferent attitudes. Despite my refund request, they keep giving me stories like "48 hours" for the past four days. They have not even submitted the request. To make matters worse, I had a negative encounter with a woman claiming to be from the Trakya Regional Directorate. She scolded me and said she would do some research and get back to me tomorrow with a negative response. She also mentioned that I would receive my money from Aydinli Group within a week. I can provide a more extensive list and write in greater detail. I will take legal action by applying to the Consumer Rights Court and filing a criminal complaint with the prosecutor's office. This is absolutely ridiculous, I've never witnessed anything like it. I am not satisfied with receiving the refund of the same amount. I will insist on being refunded based on my daily, weekly, and possibly monthly CPI rate, and I also expect an apology for the inconvenience I have experienced for the past week.
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
On May 2, I placed an order on the website, my order number is 0065230403, but I was told that my cargo was lost and entered the research process by the cargo company and the situation was reported. They rightly said that my refund should be from your side, but I have been trying to get my refund fo...
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
Sürat Kargo has lost two of my shipments, and the promised compensation remains unpaid. Despite being assured a resolution within 45 days, the compensation process has stretched to 90 days. My numerous attempts to seek updates and answers have been met with silence. Customer service initiates a comp...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
Comments