The products I purchased from the U.S. Polo Assn. application on 07/03/2025 were delivered to Sürat Cargo, but Sürat Cargo lost the package and said they could not find it. Despite multiple attempts to contact both companies, neither the cargo company nor Polo are interested in the issue.
I could not receive my products, and they are not refunding my money. Customer service keeps giving standard responses but offers no real solution. They said it would take 15 business days to review, but I shouldn't have to wait this long for an issue caused by their negligence.
I cannot receive my products, I cannot get my money, and I cannot order the products again at the same price. Shame on such companies for their poor service and lack of responsibility.
On January 23, 2025, US Polo delivered the products I purchased to Sürat Kargo with the tracking number xxxxxxxxx1552. By January 24, the package was marked as "unloaded from the transfer vehicle" and has since been stuck at the transfer center for seven days. Every time I called, I was told, "We ap...
Sürat Kargo has lost my shipment with tracking number 22314032253204, and it has been missing for 15 days now. I reached out to them 10 days ago, and they promised to take care of the issue, but I haven't heard anything from them since then. Contacting them is quite a struggle, and even when I manag...
Sürat Kargo lost my package. I submitted the necessary documents on 21.12.2024. The headquarters called me, saying the issue would be resolved within a maximum of 65 days, but there has been no progress. Despite providing all the required information and proof of shipment, it feels like my complaint...
I sent a shipment containing clothes with a total value of ₺5,000 via Sürat Kargo on 24 November. My cargo with tracking number 17820411156511 has been lost and despite the time that has passed, it has still not been found. When I contacted the Nazilli Sanayi branch, they told me to ask the Bursa Gü...
On 23.09.2024, I made a purchase from the U.S. Polo Assn. website. Three days later, the items I bought were canceled due to being out of stock. I’m sharing my order number: U27186521632758. The refund is supposed to be made in 7 days, which means we will get our money back at best in 10 days. We th...
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