I purchased a pair of pants with product code 8682734735186 from the Us Polo Assn. store in Kuşadası Mall. Immediately after receiving the pants, I noticed a ripped seam and a manufacturing defect. I sent the pants for review through the store. As seen in the picture, the ripped seam was clearly a manufacturing defect, and I received a complaint of misuse. I disputed the review and requested a re-review. Customer service told me the product would not be reviewed. They basically said, "We sold you a defective product, and we won't do anything about it. You should drink a glass of water after paying the price I paid." From now on, I will never shop from this brand again, and I won't tell anyone else to do the same. If you don't want to be victimized like me, I strongly advise you not to shop from this brand and to advise anyone else not to do the same.
I'm filled with regret after my recent experience with U.S. Polo Assn. I bought a leather jacket from their store, and to my disappointment, it started falling apart at the seams after just two months of use. Seeking a resolution, I sent the jacket in for inspection. Unfortunately, the company claim...
I purchased a pair of men's pants (model code T6317AZNV86) from the DeFacto store at Forum Kayseri on April 8, 2024, with invoice number ızv2024000005091. After wearing them for less than 10 days, I noticed significant pilling and fraying around the pockets, knees, and inner thighs—areas that experi...
On February 14, 2024, I purchased an item with order number 4005443647. After wearing it only once, it started to come apart at the seams. I sent the product back via UPS Turkey under warranty. They received it, approved my return, and sent the following response: "Your product with code K100707-00...
The American Polo sweater I got for my husband is a huge letdown. The seams beneath the arm started to come apart after just two wears. By the third wear, the problem had already occurred. The shop from where we bought it consented to send the item for evaluation once we contacted them. But when you...
I purchased a pair of sneakers from the US Polo store at Şanlıurfa Piazza Shopping Mall for ₺2,200. After only 20 days of use, they began to dig into my heels, leading to swelling and discomfort. I returned them, anticipating a resolution, particularly since the shoes were meant to be covered by a w...
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