Under Armour shoes tore within months and blamed me, how can I get support?

If your Under Armour shoes tore within months and they blamed you,

Verify your rights first;

• Under Armour covers manufacturing defects (like tearing, sole separation)
• Defects should qualify for replacement or refund if proven
• Returns are usually within 60 days, but defects can be reviewed case-by-case

So even after months, you can still argue it’s a product fault—not normal wear.

Build your case properly;

• Take clear photos of:
– Torn area
– Sole separation or stitching issues
• Show minimal usage (important)
• Keep proof of purchase

You must prove it’s not misuse.

Push back strongly;

• Contact support again and say:
– “This is a manufacturing defect, not wear and tear”
• Request:
– Product inspection
– Replacement or refund

Ask for escalation to a supervisor.

Use the right argument;

• Shoes tearing in months ≠ normal use
• Mention durability expectations for sports shoes
• Ask for written explanation of rejection

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.