Dear Under Armour,
Roughly three months ago, I purchased a pair of Under Armour shoes, trusting the quality your brand represents. However, I was extremely disappointed when the lace area tore apart far too quickly. Upon close inspection, I realized the eyelet section wasn’t even stitched—it was only glued. This is a clear manufacturing flaw and does not align with the standards expected from a global athletic brand.
I brought the issue to the store where I bought the shoes. The staff immediately confirmed the defect and sent the product to you for review, requesting an exchange or refund. Since then, I have heard nothing. No updates, no explanation. If I hadn’t followed up, I wouldn’t have even known the claim was still under review. When I called customer support, all I got was a dismissive “it’s been 10 business days.” However, store staff had told me it would take 10–15 calendar days, not business days.
This kind of inconsistent information and unresponsive service is incredibly unprofessional, especially coming from such a well-known brand. I haven’t received the product back, I haven’t been informed of any decision, and I haven’t been offered any resolution.
Let me be clear: this violates consumer rights. I am prepared to escalate this to the Consumer Arbitration Board, and I have kept records of all correspondence. I demand an urgent update regarding my return request and a definite resolution, either through refund or product replacement.
Sincerely,
A very disappointed customer.
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