Eye Kid App Executed Unauthorized Nighttime Charge on Garanti BBVA Account
On November 4, 2025, at 2:06 AM, an automatic payment of $22 was processed from my Garanti BBVA account under the name "Eye Kid App." I gave no approval or authorization for this transaction, nor do I have any membership with them; I have never heard of this company before and have never used their service in any capacity. The transaction appears as a completed deduction from my account.
As soon as I noticed the situation, I contacted Garanti BBVA customer service. However, they claimed that due to security reasons, they could not view where the transaction originated and merely stated that I could cancel my card if I wished. No actual solution or resolution was offered for this unauthorized charge.
I have never experienced a situation like this before, and I would like to emphasize that this is the first time such an incident has occurred. I demand that the improperly debited 749 TL be refunded to my account as soon as possible.
