I purchased two hats and a pajama bottom from the UCLA brand, trusting their quality, but was extremely disappointed. Both hats quickly developed sun damage, and the pajama’s inner lining came apart while the front patch fell off entirely. This level of poor craftsmanship is unacceptable for a reputable brand.
Although my spouse contacted customer service and a refund was promised, the payment has not been issued, and we are unable to reach anyone to resolve the issue. I had faith in UCLA’s quality and expected better customer support. I request an immediate resolution to this matter, including the refund owed to me. Addressing this issue promptly would help restore trust in the brand.
I purchased a pair of UCLA sweatpants, but the inner seams tore, and all the lettering peeled off completely. When I contacted the company, they informed me that the product wouldn’t be replaced and that I would receive a refund instead. However, it has been over a month, and I still haven’t receive...
I purchased a UCLA hat in January 2024, and despite wearing it fewer than 10 times and never putting it in the washing machine, the black front section has completely faded. This is disappointing, especially since I’ve previously shopped with UCLA and always trusted their quality. A few years ago, ...
I am trying to return my order (#1075) from UCLA, but I can’t reach the company in any way. Since I placed the order without creating an account, I am now unable to initiate the return process. The return deadline is approaching, and I am deeply frustrated by the lack of support or communication fro...
On September 15, 2024, I attempted to make a purchase on the UCLA website. During checkout, the site froze, and my order wasn’t recorded. However, the payment was still withdrawn from my card. Despite reaching out multiple times over the past three days, I haven’t received any resolution or refund. ...
I purchased a UCLA t-shirt from Boyner and wore it once. Following the care instructions to wash it at 30°C, the shirt shrank after washing. I returned the product to Boyner, and they sent it to the UCLA firm for review. After 15 days, I was told it was a "user error," and the shirt was returned to ...
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