For the past three days, I have been unable to add funds to my balance on the Starpets app. When I log in through Safari on my iPhone and try to top up using my İş Bankası debit card, I receive the message “Your transaction has been declined for security reasons” every time, and the transaction does not go through. I have tried approximately 10–15 times, but none of the attempts were successful, and no money was deducted from my account.
I cannot find any explanation for why this issue is occurring, and I also cannot find a way to contact Starpets customer service or support. Because of this, I am unable to resolve the problem on my own.
I am requesting an explanation for why these transactions are being declined for security reasons, and that the necessary checks be carried out to fix the issue so that I can successfully add funds to my account.
Through Starpets, I made two separate withdrawal requests using my computer. About 4–5 months ago, I withdrew $8, and just yesterday, I withdrew another $15, for a total of $23. However, the funds have not yet been deposited into my İş Bank account, which is registered under my name. During both tra...
Today at around 11:00, I made a payment of approximately 25 USD (about 1,080 TL) for Starpets, for Adopt Me pets. I used my Turkish bank Visa online card for this purchase. After confirming the payment, the system showed that the payment was declined and stated that there was not enough money in my ...
Starpets Doesn’t Accept My Cards, I Can’t Make Any Payments! I’ve been trying to purchase balance, but the website keeps rejecting my cards. I’ve tried using several different cards, yet none of them are accepted. Even after waiting for days, the issue still persists — every time I try to pay, it sa...
As of November 22, 2025, I have been experiencing a payment issue while trying to make a purchase on the Starpets website. Even though my card has sufficient balance, when I attempt to pay by card, the system continually redirects me to the Gamepay section, and the process ends with a “payment decli...
I withdrew $25 from the StarPets app, but the money has not been sent to my card or refunded. The app provides no meaningful support, and I am unable to ask new questions because it says I’ve reached the maximum of three inquiries. My previous questions remain unresolved, and the system won’t let me...
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