UCLA Site Charged My Card but Didn’t Process My Order

Serdar
Ucla
13

On September 15, 2024, I attempted to make a purchase on the UCLA website. During checkout, the site froze, and my order wasn’t recorded. However, the payment was still withdrawn from my card. Despite reaching out multiple times over the past three days, I haven’t received any resolution or refund.

It’s disappointing to see a reputable brand mishandle such basic issues. This experience has been frustrating and leaves me questioning their reliability. While I’m not concerned about the money, potential customers should think twice before shopping on the UCLA website to avoid similar issues. I expect UCLA to address this matter immediately and refund the amount charged without delay.

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