I purchased a pair of UCLA sweatpants, but the inner seams tore, and all the lettering peeled off completely. When I contacted the company, they informed me that the product wouldn’t be replaced and that I would receive a refund instead. However, it has been over a month, and I still haven’t received the refund.
I followed up again, but there has been no response or progress regarding my refund. This prolonged delay and lack of communication are unacceptable. Moreover, I’ve never been satisfied with any of the products I’ve purchased from UCLA. I demand that my refund be processed immediately and expect better customer service in handling such issues. This level of service damages trust in the brand.
I am trying to return my order (#1075) from UCLA, but I can’t reach the company in any way. Since I placed the order without creating an account, I am now unable to initiate the return process. The return deadline is approaching, and I am deeply frustrated by the lack of support or communication fro...
On September 15, 2024, I attempted to make a purchase on the UCLA website. During checkout, the site froze, and my order wasn’t recorded. However, the payment was still withdrawn from my card. Despite reaching out multiple times over the past three days, I haven’t received any resolution or refund. ...
I placed an order with UCLA on October 15, 2024, expecting the items to be shipped by October 19 as stated. However, it’s now October 24, and the order status still shows "Order Received." The products I purchased are listed as in stock, so there’s no apparent reason for the delay. It’s frustrating...
I purchased a UCLA hat in January 2024, and despite wearing it fewer than 10 times and never putting it in the washing machine, the black front section has completely faded. This is disappointing, especially since I’ve previously shopped with UCLA and always trusted their quality. A few years ago, ...
I placed my order on January 31, 2025. It was delivered to me on February 11, and I returned the items on February 13. Since then, I have been waiting for the refund of the returned products, which was approved. On Friday, April 25, I received a message saying: “The refund for your order will be tra...
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