On December 31, 2025, at 11:23 PM, I submitted a withdrawal request of 10,000 through my Mostbet Casino Türkiye account. Although the system shows this withdrawal as “paid,” not a single cent was credited to my account, and I did not receive any payment.
Then, on January 3, 2026, at 5:39 PM, I submitted a second withdrawal request for 20,000. For this request as well, the system again shows the status as “paid,” but only 5,000 was actually transferred to my account. The remaining 15,000 was never paid. At this point, a total of 25,000 is still missing and unpaid.
I have contacted live support many times, but they keep telling me that the issue is “under review” and continue to delay without providing a concrete solution, a clear explanation, or a payment date. Neither the “paid” status shown in the system nor the explanations given reflect what actually happened.
I am demanding that Mostbet Casino Türkiye immediately and fully pay the missing amount of $575 USD, which is shown as “paid” in their system but never credited to my account.