I purchased a UCLA t-shirt from Boyner and wore it once. Following the care instructions to wash it at 30°C, the shirt shrank after washing. I returned the product to Boyner, and they sent it to the UCLA firm for review. After 15 days, I was told it was a "user error," and the shirt was returned to me without resolution.
It is unacceptable for a brand to dismiss a clear product defect and not stand behind its quality. This experience shows a complete lack of customer satisfaction. I will never purchase their products again and will share my experience widely. Additionally, I plan to escalate this issue to the Consumer Arbitration Committee for further action.
I purchased three Aeropostale t-shirts in different colors from Boyner. After the first wash, the blue t-shirt shrank significantly, while the red and white ones remained in perfect condition. Despite this clear inconsistency, Boyner refuses to accept responsibility, claiming it is a "user error." ...
I purchased a pair of UCLA sweatpants, but the inner seams tore, and all the lettering peeled off completely. When I contacted the company, they informed me that the product wouldn’t be replaced and that I would receive a refund instead. However, it has been over a month, and I still haven’t receive...
I purchased two hats and a pajama bottom from the UCLA brand, trusting their quality, but was extremely disappointed. Both hats quickly developed sun damage, and the pajama’s inner lining came apart while the front patch fell off entirely. This level of poor craftsmanship is unacceptable for a reput...
I purchased an Aeropostale sweater, Boyner’s own brand, and after just two wears and one wash, it developed heavy pilling from the collar down to the front, with the lettering area bubbling and fraying, as shown in the photo. I filed a return request (ST-10525255-L1X6), but the company rejected it, ...
I purchased a UCLA hat in January 2024, and despite wearing it fewer than 10 times and never putting it in the washing machine, the black front section has completely faded. This is disappointing, especially since I’ve previously shopped with UCLA and always trusted their quality. A few years ago, ...
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