I purchased a UCLA hat in January 2024, and despite wearing it fewer than 10 times and never putting it in the washing machine, the black front section has completely faded. This is disappointing, especially since I’ve previously shopped with UCLA and always trusted their quality.
A few years ago, the brand even followed up after purchases to ensure customer satisfaction. Unfortunately, this experience makes me question whether the quality has declined. I expected better durability from a brand like UCLA.
I request a replacement for the defective hat or a full refund. I hope UCLA values its loyal customers and addresses this issue promptly to restore my trust in the brand.
I purchased two hats and a pajama bottom from the UCLA brand, trusting their quality, but was extremely disappointed. Both hats quickly developed sun damage, and the pajama’s inner lining came apart while the front patch fell off entirely. This level of poor craftsmanship is unacceptable for a reput...
On September 15, 2024, I attempted to make a purchase on the UCLA website. During checkout, the site froze, and my order wasn’t recorded. However, the payment was still withdrawn from my card. Despite reaching out multiple times over the past three days, I haven’t received any resolution or refund. ...
I purchased a pair of UCLA sweatpants, but the inner seams tore, and all the lettering peeled off completely. When I contacted the company, they informed me that the product wouldn’t be replaced and that I would receive a refund instead. However, it has been over a month, and I still haven’t receive...
On February 16, 2024, I placed an 8-item order from the UCLA website, but when my package arrived, it was missing one item—a white cap. I immediately contacted them through their website, but I still haven’t received a response. To make matters worse, there is no customer service phone number to re...
I placed an order with UCLA on October 15, 2024, expecting the items to be shipped by October 19 as stated. However, it’s now October 24, and the order status still shows "Order Received." The products I purchased are listed as in stock, so there’s no apparent reason for the delay. It’s frustrating...
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