I am an Uber user in Istanbul and I recently discovered that regular charges have been made from my credit card for an U...ber One membership without my clear knowledge and consent. After a one‑month free trial, the membership continued as a paid subscription, and although I have not been actively usin
I have been using my Uber Lite account in Bangalore, India, with the same registered mobile number for about 10 years wi...thout any issues. About two hours ago, my registered number was suddenly blocked for unknown reasons, and I have not been able to access my account since then. I attempted to conta
I live in Annandale, Sydney and my mobile phone number has been blocked by Uber without any clear explanation. My daught...er had previously used my phone number on her Uber account to book trips, which were correctly charged to her own bank account. After she reported a driver through her account, my
My Uber account has been blocked, please reactivate it. There was a mistake while uploading the selfie on my Uber accoun...t—I accidentally uploaded my brother’s selfie instead of my own. I am a taxi driver and I am facing serious problems without Uber. Kindly request you to please reactivate my accoun
On 12 March at around 11:30 a.m., I requested an UberX ride in Beşiktaş, on Ihlamurdere Street in Istanbul. When the car... arrived, the driver saw another passenger with a suitcase and, instead of taking me as the rider who had made the request, he intentionally took that person and left. This situati
I am requesting support regarding my Uber passenger account in Warsaw. My phone number 603326*** has been blocked in the... Uber system. For a long time I have not been able to log in to the app or order a ride, and now when I try to log in I receive the message that the phone number is blocked. I no l
On December 16, even though I did not take any Uber trips, my Garanti Bank card registered in the Uber app received thre...e consecutive authorization charges. Each charge is for $10, and all three transactions are still showing as pending authorizations. There are no trips in the app that correspond t
I used Uber in Istanbul, Türkiye, and encountered serious billing problems that have not been resolved because there is ...effectively no accessible customer service. For a cancelled ride, I was charged ₺450. For two days, the app clearly showed that this amount would be refunded, but when I checked ag
On 04.12.2025 at around 08:35, I requested a taxi via Uber from Ankara, Çankaya. The driver who accepted my request was ...named E*** and the vehicle plate number was 06 T 3373. Although the car initially appeared to be approximately 7–8 minutes away, the driver unnecessarily extended the route and his
On 16.11.2025, my Uber driver account was closed on the grounds of “account sharing.” However, I have never shared my ac...count with anyone. A driver who works with me forgot to switch to his own account and accidentally submitted a face/photo verification through my account, and after this mistake my
On 17/11/2025, my wife and children used the Uber Taxi service through my family profile, using their own accounts while... the payment was charged to the credit card registered on my Uber account. However, none of the discounts or promotions available on my account were applied to these trips. My cred
On October 5, 2025, I took two separate Uber Taxi rides in Antalya — first from Muratpaşa to Konyaaltı, and then back on... the same route (Konyaaltı to Muratpaşa). The first trip was 9.4 km and lasted 17 minutes, while the return trip was nearly identical — 9.6 km and 15 minutes. During the first rid
Today, I took an Uber Taxi ride from Pendik Marmara Training and Research Hospital to Tuzla Eflani Street. The driver, n...amed T****, was driving a vehicle with the license plate 34 *** 79. At the end of the trip, the driver requested ₺580, which I paid in cash. However, after leaving the car, I notic
On October 8, 2025, around 6:00 PM, I requested a ride through the Uber app in Antalya, just like I always do. I needed ...to take my daughter to Tunga Akademi Kung Fu Sports Center, and we had to be there by 6:30 PM. Normally, an Uber arrives within 3 minutes, but this time, I received the “no cars av
On September 26, 2025, between 5:00–6:20 PM, I took an Uber Taxi from Zeytinburnu to Istanbul Airport. Although I select...ed card payment at the start of the trip, the driver did not turn on the taximeter and instead demanded ₺2,000 in cash. On top of that, ₺2,075 was also charged to my card. The driv
On September 28, 2025, I used Uber Taxi service in Istanbul. Before the ride, a 40% discount was applied in the app, and... the estimated fare was shown as between ₺300–₺350. However, at the end of the ride, the screen in the taxi displayed ₺505, and the driver demanded ₺575. On top of that, the servic
On September 26, 2025, around 2:30 PM, I arranged an Uber Taxi ride in Istanbul for my parents. At the end of the trip, ...although the taximeter fare was ₺885, the driver charged my parents ₺926 through a POS device with their credit card. Since they were not familiar with the system, they followed th
On September 22, 2025, at 11:23 PM, two separate charges of ₺233 and ₺5.80 were made from my Uber account without my kno...wledge, totaling ₺238.80. At that date and time, I definitely did not take any ride. My account is solely mine and has never been shared with anyone else. Since noticing the issue
"Thank you for delivering my product. "
On Saturday, September 27, at 11:49 AM, I used the Uber Taxi service in Ist...anbul. At the end of my ride, I realized that I had forgotten my child’s co
On September 18, 2025, around 7:00 PM, I requested a taxi through the Uber app using my bank card. The taxi drove right ...past me without stopping and continued on its way. I called the driver twice, but my calls were declined, and I couldn’t reach him. Less than ten minutes later, ₺400 was charged to
On September 24, 2025, I requested a car through the Uber app in Çiğli, Izmir. After waiting a long time with no cars av...ailable, I had to cancel my request. However, despite canceling and not getting a ride, ₺100 was charged to my card. I also did not receive any warning in the app about a possible
On September 25, 2025, during my Uber ride in Adana from Erkan Çukurova College to Adana Bilsem, two separate charges we...re taken from my credit card: one for ₺121 and another for ₺32. I have experienced a similar issue before, which means this has now happened to me twice. In the Uber app and custom
I have been an Uber user for about 5 years and had never experienced any problems until now. On September 13, in Ataşehi...r, Istanbul, the Uber app asked me to take a photo for face recognition. At that moment, my phone froze due to overheating, and I couldn’t take the picture. I then tried using the
When I entered my destination in the Uber app, a payment was automatically taken from my credit card. However, once I ar...rived at the destination, the actual fare was lower than what had been charged. The same issue happened to me both on the outbound and return trips, and so far no refund has been i
