I have been an Uber user for about 5 years and had never experienced any problems until now. On September 13, in Ataşehir, Istanbul, the Uber app asked me to take a photo for face recognition. At that moment, my phone froze due to overheating, and I couldn’t take the picture. I then tried using the camera scan option, but it didn’t work, and as a result, my account was deactivated.
I received a message saying, “Your face could not be recognized.” When I contacted Uber customer service about the issue, they told me that my account had been closed by the U.S. team and that they could not help me. However, I have never committed any offense, and having my account shut down this way has caused me serious trouble.
I request that my Uber account be reactivated. My registered email address is u**************@icloud.com. I kindly ask that my problem be resolved and my access restored.
On 16.11.2025, my Uber driver account was closed on the grounds of “account sharing.” However, I have never shared my account with anyone. A driver who works with me forgot to switch to his own account and accidentally submitted a face/photo verification through my account, and after this mistake my...
On September 22, 2025, at 11:23 PM, two separate charges of ₺233 and ₺5.80 were made from my Uber account without my knowledge, totaling ₺238.80. At that date and time, I definitely did not take any ride. My account is solely mine and has never been shared with anyone else. Since noticing the issue...
I used Uber in Istanbul, Türkiye, and encountered serious billing problems that have not been resolved because there is effectively no accessible customer service. For a cancelled ride, I was charged ₺450. For two days, the app clearly showed that this amount would be refunded, but when I checked ag...
Dear Uber Support Team, I have been using your taxi-hailing service through Uber for a long time without any issues. However, I recently noticed that significant charges have been made on my account from international locations—particularly cities like Amsterdam—without my authorization. This may be...
On September 24, 2025, I requested a car through the Uber app in Çiğli, Izmir. After waiting a long time with no cars available, I had to cancel my request. However, despite canceling and not getting a ride, ₺100 was charged to my card. I also did not receive any warning in the app about a possible ...
Comments