I had a flight with Turkish Airlines from Dhaka, Bangladesh to Istanbul on 28/7. I arrived, but my luggage did not. It never made it onto the plane and was left behind. They told me they would send it once they found it and gave me a file number. I kept checking, but I always got the same response. Eventually, I found out that they weren't actively searching for my luggage; they had only sent an email. On a friend's recommendation, I contacted my Bangladeshi acquaintances, who managed to locate my luggage at the airport and hand it over to Turkish Airlines. The luggage arrived in Istanbul today at noon, but by 22:00, it still hadn't been delivered. When I called, they said it hadn't been delivered due to high volume.
When I suggested that I could have picked it up if they had informed me, they said I could come and get it now. They clearly don't care. They made no effort at all. They acted as if I had lost the luggage myself. The level of indifference is unbelievable. Turkish Airlines, which flies to numerous countries, seems to care only about selling tickets, not providing proper service. On top of that, they told me that unfortunately, you need strong connections for fast service.
Today, I arrived in Istanbul on Turkish Airlines flight TK2265 from Edremit at 10:30. The plane landed at Istanbul Airport at 11:20 but spent half an ...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
It was the first time I flew with Turkish Airlines, and it will definitely be my last. They gave me the worst experience I’ve ever had. I flew from Istanbul to Bucharest, and when I arrived, my baggage was nowhere to be found. I asked about it, and to my surprise, they told me it was still in Istanb...
I am writing to express my deep disappointment with Turkish Airlines following my recent flight from Istanbul to New York on July 27th. I am extremely dissatisfied with the handling of my lost luggage incident. Despite immediately filing a lost luggage report at the airport with all necessary docume...
Today at 18:45, I took a flight from Istanbul Airport to Nevsehir. Despite seeing my luggage being sent to the baggage hold, it was nowhere to be found when I arrived at the destination airport. I went to the lost and found department, but they couldn't provide any information as it was under Turkis...
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