I am writing to express my deep disappointment with Turkish Airlines following my recent flight from Istanbul to New York on July 27th. I am extremely dissatisfied with the handling of my lost luggage incident. Despite immediately filing a lost luggage report at the airport with all necessary documents, including a detailed list of items inside my luggage, I have not received any response or updates on the status of my claim for the past two months. Repeated calls to their customer service representatives have yielded no results beyond being told that my request has been forwarded to the relevant department!! Even I take this matter to social media and the only response I get is we will get in touch with you. I hope that Turkish Airlines will take this matter seriously and work diligently to address my concerns promptly. My advice to whoever wants to travel: Do not fly with Turkish Airlines!
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
For nearly a month, I’ve been waiting for updates about my two lost bags, but there has been no progress. Turkish Airlines staff seem uninterested in resolving the issue, and the lack of proper communication has left me feeling ignored. It’s baffling that such a globally recognized airline, with sys...
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
On November 4, I took a 23-hour Turkish Airlines flight from Turkey to the United States, and it was a terrible experience from start to finish. After the long journey, my baggage arrived severely damaged and was delayed by an entire day. Being abroad, I couldn’t call customer service, so I reached ...
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