On March 10th, I purchased a round-trip ticket from Malatya to Istanbul at the THY sales office in Malatya Erhac Airport. The ticket was sold at the normal price, even higher than the online rate. Two days later, I wanted to change the dates and called customer service. They informed me that the ticket was promotional and couldn't be altered, directing me to the sales office.
Since I couldn't reach the Malatya airport sales office by phone, I drove 80 km to explain the situation in person. They told me, 'Your ticket is not promotional, but there is a system issue right now. Call customer service in a few days to make the change.' I drove back 80 km.
Today (March 15th), I called customer service again and was told, 'You cannot make changes to this ticket.' This was never mentioned at the time of purchase! They sold it as a normal ticket at a normal price! Due to unavoidable reasons, I won't be able to use my ticket. Who will account for the ₺3300 I spent? Look at the state of this huge company, THY. It's a shame.
I called THY for our round-trip international flight for two people on November 28th but couldn't reach a customer representative, so I proceeded with the automated system. I pressed 1 to change the ticket date, but it looped back to the beginning. Then, I was instructed to press 2 for a refund. Whe...
Due to an operational change by Turkish Airlines, I was initially offered a free change option for my ticket. They informed me that the new ticket details would be sent via email and SMS. However, I did not receive any notification. When I called back, the customer representative told me that I had ...
As a passenger, the experience I had with THY services left me extremely disappointed and I feel compelled to share my dissatisfaction. Initially, I purchased a ticket from Istanbul to Riyadh for 13,000 ₺. Due to personal circumstances, I changed the ticket status to an "Open Ticket" and when I atte...
I purchased a round-trip ticket (ticket no 2352216228534) from Turkish Airlines for Stuttgart to Ankara. After traveling to Ankara, my return ticket was changed without my knowledge. Since I couldn't get a resolution from customer service and couldn't stay in the hotel any longer, I had to buy a new...
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