Çağla is very satisfied with the result
Resolved
Turkish Airlines Flight Cancellation and Inconvenience with Business Class Ticket
Çağla
March 17, 2024 12:14 pm
5"They have resolved the process. Thank you."
Mustafa is completely dissatisfied with the result
THY Canceled a Flight I Reserved Six Months Ago, Free Rescheduling Didn't Work
Mustafa
June 20, 2024 4:44 pm
-
THY canceled my flight, which I booked 6 months ago, first by changing the time a month ago and then by canceling it altogether. The free change option provided did not allow me to select a ticket online. After leaving a record with customer service for 3 consecutive days, I called again today, and the ticketing was done over the phone (even though it couldn't be done over the phone initially). Of course, I had to reschedule to a different day than my original booking because all seats were booked except for business class (there were available seats until yesterday). They said they couldn't provide a business class ticket and booked for a different date. Since the hotel I booked 6 months ago is non-refundable, I ended up paying more for a shorter vacation. Thank you, THY, for a bad experience before the vacation even started.
Q&A: Explore Popular Queries
Check out the solutions and tips on this topic.
Similar Complaints
THY Flight Rescheduling Issues
Büşra
July 20, 2024 9:49 am
28THY rescheduled our 8:10 flight to 12:00 without any reason, just to accommodate passengers from previously canceled flights. Since their system did not allow check-in until 2 days before, we couldn't check in and despite being at the check-in point 1 hour before, our flight was moved to 12:00. This...
Meryem is completely dissatisfied with the result
I Experienced an Inconvenience Due to Flight Time Change With Turkish Airlines
Meryem
April 19, 2024 10:08 am
1I purchased tickets from THY for four adults and two children. Our flight was scheduled for June 7, 2024, at 9:40 AM. After a month, we received a message stating that our flight was changed to 3:30 PM due to operational reasons. Since we did not approve this change, we were told we could look for o...
Ercan is completely dissatisfied with the result
Turkish Airlines Customer Service Canceled My Ticket Without Approval
Ercan
April 04, 2024 12:23 am
5I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
Turkish Airlines Free Change Policy Not Honored for My Ticket
Büşra
May 09, 2024 1:05 pm
2I purchased tickets from THY with a 'free change' policy as my travel plans were uncertain due to work. I selected a Comfort-Jet class ticket for my outbound flight and a Prime-Fly class ticket for my return flight. Once my schedule was confirmed, I attempted to change my outbound ticket first. When...
Comments