On August 25th, after our flight from Istanbul Airport to Gatwick, England, we received our luggage in a damaged state. A large piece had broken off from the part where the wheel is, and my belongings were almost falling out through this gap. I went to the relevant section at the airport, and they saw the damage, prepared a report, and uploaded it to the system. They said that within a week, THY would contact me to either replace my luggage or compensate me. I waited for a month, but no one contacted me. Subsequently, I wrote to the relevant section on THY's website, attaching the report. Despite having the report, they asked for pictures of the luggage and the receipt for the luggage I bought four years ago. Since the luggage was unusable, I threw it away, and naturally, I didn't keep the receipt for the large suitcase I bought to carry more items when moving to the UK. How could I have known they would throw and break my luggage so badly? Otherwise, I wouldn't have discarded the receipt. I don't understand why the report prepared and uploaded by the relevant officer at the airport is not accepted, and why they keep making strange requests. They keep sending me emails saying the issue is being investigated and that they will ask Gatwick Airport. We can't resolve any of our issues without swearing and cursing. I know that this unethical THY will not pay me my money. Don't fall into the same situation as me, or you won't be able to get your money from these people either.
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
I flew with THY on 10/06/2023 from Istanbul Airport to Heathrow (London). During this flight, my suitcase was damaged. I filed a report at Heathrow Airport, attaching photos of the damaged area and a copy of the baggage tag to the report. I had to throw away the suitcase. I struggled to carry my bel...
In May, during my trip to Erzincan, my baggage was damaged. The staff there told me that I could get it repaired and that they couldn't provide a new ...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
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