Hello, on 30/01/2024, I had a flight with THY from Dublin to Istanbul. After disembarking from the plane and while still inside the airport, I realized that my baggage was broken when I retrieved it. When I asked the staff there for assistance on what to do, they handed me a paper and told me that I could also apply for damage compensation online, with steps outlined on the paper. They even mentioned that the situation could be verified through the airport's camera recordings from the night connecting 30/01/2024 to 31/01/2024. Based on the staff's instructions, I submitted an online application with all the required documents. However, today I received a response from THY stating that my damage would not be compensated because I did not report the issue to the airport's baggage damage section and no report was filed there. If this was the case, why did the staff give me a paper and tell me that the online application was the same? Or why did THY respond this way to avoid compensating the damage? Ultimately, my baggage is now unusable. I am complaining about this situation and demand compensation for my damage from THY.
Hello, After my Mardin-Istanbul-Paris flight with THY on 07.07.2023, I received my luggage in a damaged condition at Paris CDG Airport. I submitted an online request through THY's website to cover the damage. Following the evaluation, it was stated that I needed to report the damaged baggage t...
On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the ap...
On August 16, 2023, I flew with THY from Ankara to Istanbul to Dushanbe. Upon arriving in Dushanbe and retrieving my luggage, I noticed that my suitcase was broken. I immediately visited the THY website to find out what needed to be done and read the following statement: 'If you notice damage to you...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
Turkish Airlines damaged my luggage and didn't compensate for it because I didn't file a report at the airport. On 23.06.2024, I handed over my luggage in perfect condition before arriving in Istanbul. When I retrieved it at Istanbul airport, one of the wheels was broken. I had to leave urgently, so...
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