While heading to the plane at Gaziantep Airport, I received a call from the check-in point informing me that my luggage was broken during handling. When I returned to the check-in point, I found my luggage damaged, they stated that this happens frequently and that they couldn't do anything about it. With little time left before my flight, I taped my luggage and proceeded to the plane. I reported the issue on the THY website, but the response was, 'We cannot make a payment because a document was not filled out.' Surely, you have records; check them to see how this luggage got broken. People are in a hurry to catch their flights and shouldn't have to go through tons of bureaucracy to cover up their mistakes. We choose THY to avoid such issues, yet the same problems occur here. Both the unprofessional behavior of the check-in staff and THY's response are unacceptable!
On August 25th, after our flight from Istanbul Airport to Gatwick, England, we received our luggage in a damaged state. A large piece had broken off from the part where the wheel is, and my belongings were almost falling out through this gap. I went to the relevant section at the airport, and they s...
On January 28th, during my flight from Istanbul to Antalya, my luggage was lost on the first day. I had to spend the first day of my 5-day vacation without my luggage and deal with this issue. I was extremely embarrassed at the airport. The next day, when my luggage arrived, it was completely broken...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
In May, during my trip to Erzincan, my baggage was damaged. The staff there told me that I could get it repaired and that they couldn't provide a new ...
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