Turkish Airlines Changed My Seat Without Explanation
My spouse and I booked separate business class tickets with Turkish Airlines, naturally choosing seats next to each other. However, my spouse's seat number was changed under the pretext of operational reasons. We called the customer service center to explain the situation and ask for the reason. We received vague responses like 'changes can be made for operational reasons, and we cannot share the reason with you.' We are paying a substantial amount for business class, but this company, which is rapidly losing quality, refuses to provide an explanation or an apology. Despite selecting seats 2E-F, why is it that only my spouse's seat is changed and not any of the other seats in rows 1 or 2? What kind of operational reason is this? It clearly appears to be favoritism towards another passenger.
I find it painful to see Turkish Airlines drifting away from quality. I am starting to believe it is an unqualified company that prefers a disrespectful and rude attitude towards people.
Sure, here is the translation of the text from Turkish to English: "Yes, neither a special passenger, nor a disabled person, nor an elderly needy person sat in the seats we paid for... They seated two perfectly healthy gentlemen. If it weren't for GDPR, I would also include their photos. This clearly shows the value, or rather the lack of value, that Turkish Airlines gives to its customers."
