My spouse and I booked separate business class tickets with Turkish Airlines, naturally choosing seats next to each other. However, my spouse's seat number was changed under the pretext of operational reasons. We called the customer service center to explain the situation and ask for the reason. We received vague responses like 'changes can be made for operational reasons, and we cannot share the reason with you.' We are paying a substantial amount for business class, but this company, which is rapidly losing quality, refuses to provide an explanation or an apology. Despite selecting seats 2E-F, why is it that only my spouse's seat is changed and not any of the other seats in rows 1 or 2? What kind of operational reason is this? It clearly appears to be favoritism towards another passenger.
I find it painful to see Turkish Airlines drifting away from quality. I am starting to believe it is an unqualified company that prefers a disrespectful and rude attitude towards people.
Hello, On April 24, 2024, I purchased a plane ticket from Istanbul Airport to Hatay Airport. To avoid any issues, I paid extra to book seats next to my spouse. Yesterday, I received a message stating that my seat had been changed due to operational reasons. When I checked the plane, the back sectio...
I purchased a ticket for a Turkish Airlines flight, including the additional purchase of my preferred seat, 3 days before my scheduled departure. However, I received an email from Turkish Airlines stating that my seat had been changed due to operational reasons. While Turkish Airlines has the right,...
I purchased 3 passenger tickets and paid extra for seat reservations for the Istanbul New Airport - Trabzon flight from Turkish Airlines. However, 2 days before the flight, my seat reservations were changed without my permission. When I called customer service to ask how they could change my seats w...
In November 2023, I purchased three tickets from Turkish Airlines for a family trip to Mardin. We reserved our seats in advance. However, three days before the flight, due to so-called operational reasons, all our seat assignments, including that of my 11-year-old son, were nonsensically changed. Wh...
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