Member since October 2023
I purchased a ticket for a Turkish Airlines flight, including the additional purchase of my preferred seat, 3 days befor...e my scheduled departure. However, I received an email from Turkish Airlines stating that my seat had been changed due to operational reasons. While Turkish Airlines has the right,
I had a negative experience with THY on 10.11.2023 14:35 on the flight I made on 10.11.2023 14:35 with the reservation c...ode TM YIAK and found out that the seat I had chosen by paying an additional fee had been changed. Moreover, although I had paid, I was not given the right to choose a second seat.
This is precisely the same thing that happened with me, three consecutive times. You purchased a seat open for pre-selection upon booking your flight, and receive a confirmation. Three days before the flight, Turkish Airlines sends you an email saying that your seat has been changed for "operational reasons." The Terms and Conditions of their seat purchases do in fact say they have the right to change seats for operational reasons. They are not transparent with what they mean by operational reasons. When you open to select another seat, you notice that the seat you previously purchased is NOT occupied, but now open to be purchased AGAIN. Which means they are making two different customers pay for the same seat, telling the first who paid for it that it changed for operational reasons, to free it up so that another customer can buy it. It is absolutely outrageous.
