In November 2023, I purchased three tickets from Turkish Airlines for a family trip to Mardin. We reserved our seats in advance. However, three days before the flight, due to so-called operational reasons, all our seat assignments, including that of my 11-year-old son, were nonsensically changed. When I contacted customer service, I encountered a process that offered no resolution and even suggested a refund for tickets purchased months in advance. Despite selecting seats earlier, we could only find three seats together almost at the back of the plane. If seats are going to be changed arbitrarily, why do we choose them when buying tickets? Turkish Airlines' customer satisfaction policy is truly poor. The customer service representative was not capable of resolving the issue. When asked for the reason behind the change, there was no meaningful explanation.
Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines for a business trip. However, due to a delay in departure from Rome and extended taxiing time at Istanbul Airport, I missed my connecting flight to Ankara. When I approached the tr...
Three friends and I planned a two-night, three-day trip to Mardin and purchased our round-trip tickets months in advance. However, just one day before our departure, we were informed of a change due to operational reasons for flight TK2677 on 11.12.2023, originally scheduled for Mardin 17:50 - Istan...
We had a flight with Turkish Airlines from Istanbul to Kayseri on July 22, 2024, flight number TK2010, scheduled to depart at 6:35. We checked in 24 hours in advance and were assigned seats 10a and 10b for me and my spouse. However, upon arriving at the airport, we were informed that our seat number...
I booked my Turkish Airlines ticket two months ago and used the early seat selection option, choosing front-row seats due to traveling with a baby. However, due to a schedule change, my pre-selected seats were canceled without any notification. When I discovered this, I was told I would need to pay ...
I purchased 3 passenger tickets and paid extra for seat reservations for the Istanbul New Airport - Trabzon flight from Turkish Airlines. However, 2 days before the flight, my seat reservations were changed without my permission. When I called customer service to ask how they could change my seats w...
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