I purchased 3 passenger tickets and paid extra for seat reservations for the Istanbul New Airport - Trabzon flight from Turkish Airlines. However, 2 days before the flight, my seat reservations were changed without my permission. When I called customer service to ask how they could change my seats without asking me, their response was shocking: Turkish Airlines has the right to change seats. When I asked why I paid extra for seat reservations, they gave me evasive answers. My issue is not with the customer service representative; despite paying extra for seat reservations, how can my rights be taken away and the seats sold to others? I believe Turkish Airlines has become just an ordinary airline. The seats taken from me were sold to Arabs, and my passengers were placed in the wing section. As a citizen of this country, we are tired of being treated as second-class people. I will never choose Turkish Airlines again. They should refund the money I paid for the seats. Do not even call me to apologize; just refund my money. I feel sorry for the people of this country, and I have nothing more to say.
I purchased a ticket for a Turkish Airlines flight, including the additional purchase of my preferred seat, 3 days before my scheduled departure. However, I received an email from Turkish Airlines stating that my seat had been changed due to operational reasons. While Turkish Airlines has the right,...
Turkish Airlines' Unacceptable Practice of Selling Reserved Seats and Lack of Transparency. I recently had an extremely frustrating experience with Turkish Airlines that I feel compelled to share. During my flight booking process, I diligently selected a specific seat, paid for it, and expected tha...
On my September 14th flight from Istanbul to Diyarbakir with Turkish Airlines, the seat I paid for was changed three times without any notification. I spoke with customer service and was assigned a non-equivalent seat. Additionally, I was not refunded the seat fee. Despite informing them of my asthm...
Although I made extra seat selections on the flight I purchased from Turkish Airlines, the company changed the aircraft on the last day to accommodate more passengers and completely disregarded the extras that we, as passengers, had paid for and were supposed to benefit from—without offering any ref...
On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buying the ticket, I selected my seat and paid for it. However, until the day of the flight, the seat I paid for kept changing. My seat number changed 4-5 times, and I couldn't sit in ...
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