Turkish Airlines Pre-purchased Seat Issue

Turkish Airlines Pre-purchased Seat Issue
Turkish Airlines Pre-purchased Seat Issue
Sara
January 16, 2024 7:31 PM247

I purchased a ticket for a Turkish Airlines flight, including the additional purchase of my preferred seat, 3 days before my scheduled departure. However, I received an email from Turkish Airlines stating that my seat had been changed due to operational reasons. While Turkish Airlines has the right, as per their terms and conditions, to modify seats for "operational reasons," in this instance, it was not the case. Upon checking the seating plan for the same flight again, I observed that the exact seat I had initially purchased, 5A, was now available for other clients to purchase.

Turkish Airlines seems to be using the pretext of operational reasons to exploit its customers. Although customers have the right to pay for a specific seat selection (not just a seat category), Turkish Airlines, in pursuit of additional revenue, changes the originally selected and paid-for seat. They then make that same seat available for other customers to purchase, while arbitrarily assigning you to a different seat.

When contacting their customer service channels, they consistently cite "operational reasons" or suggest using the feedback form on the website. This is not an isolated incident but has occurred on multiple occasions.

Comments

Similar Complaints

1

Issue with Seat Reservation on Turkish Airlines Flight

Mustafa
June 10, 2024 1:51 PM10

I purchased 3 passenger tickets and paid extra for seat reservations for the Istanbul New Airport - Trabzon flight from ...

1

Turkish Airlines Seat Change Issue

Alperen
July 21, 2024 1:08 PM52

On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buyi...

Turkish Airlines Ignored My Paid Seat Reservation

Ece
September 29, 2023 9:38 PM223

Turkish Airlines' Unacceptable Practice of Selling Reserved Seats and Lack of Transparency.  I recently had an extremely...

Turkish Airlines Changed My Seat Without Consent, I Want Justice!

Tarık
April 26, 2025 12:48 AM104

Hello everyone, I bought a ticket from Turkish Airlines and paid an extra ₺150 for a window seat. However, when I went t...

1

Turkish Airlines Seat Change Without Notice or Approval

Sunay
July 31, 2023 4:01 PM2

On July 9, 2023, I purchased a ticket for flight TK2654 from Istanbul to Erzincan, paying extra for seat selection. I ch...