I purchased a ticket for a Turkish Airlines flight, including the additional purchase of my preferred seat, 3 days before my scheduled departure. However, I received an email from Turkish Airlines stating that my seat had been changed due to operational reasons. While Turkish Airlines has the right, as per their terms and conditions, to modify seats for "operational reasons," in this instance, it was not the case. Upon checking the seating plan for the same flight again, I observed that the exact seat I had initially purchased, 5A, was now available for other clients to purchase.
Turkish Airlines seems to be using the pretext of operational reasons to exploit its customers. Although customers have the right to pay for a specific seat selection (not just a seat category), Turkish Airlines, in pursuit of additional revenue, changes the originally selected and paid-for seat. They then make that same seat available for other customers to purchase, while arbitrarily assigning you to a different seat.
When contacting their customer service channels, they consistently cite "operational reasons" or suggest using the feedback form on the website. This is not an isolated incident but has occurred on multiple occasions.
I purchased 3 passenger tickets and paid extra for seat reservations for the Istanbul New Airport - Trabzon flight from Turkish Airlines. However, 2 days before the flight, my seat reservations were changed without my permission. When I called customer service to ask how they could change my seats w...
On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buying the ticket, I selected my seat and paid for it. However, until the day of the flight, the seat I paid for kept changing. My seat number changed 4-5 times, and I couldn't sit in ...
Turkish Airlines' Unacceptable Practice of Selling Reserved Seats and Lack of Transparency. I recently had an extremely frustrating experience with Turkish Airlines that I feel compelled to share. During my flight booking process, I diligently selected a specific seat, paid for it, and expected tha...
Hello everyone, I bought a ticket from Turkish Airlines and paid an extra ₺150 for a window seat. However, when I went to check in on the day of the flight, I saw that Turkish Airlines had moved me to a middle seat and removed me from the window seat I had paid for. The ₺150 I paid was not even visi...
On July 9, 2023, I purchased a ticket for flight TK2654 from Istanbul to Erzincan, paying extra for seat selection. I chose seats 5A and 5B. A day before the flight, I did an online check-in and noticed that my seats had been changed without any notification. Interestingly, the option to change seat...
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