A week ago, we purchased tickets from Turkish Airlines but received a message 1.5 days before departure stating that our flight had been "canceled due to force majeure. You are entitled to a free exchange or refund." When I contacted customer service, they claimed they couldn't access any information. I reminded them that, according to the Right to Information Act, they were obliged to share this information with me. The representative simply responded with "it was canceled due to operational changes." I asked what those operational changes were, but received no answer. They seem to be canceling flights at their discretion, selling extra tickets for a flight, and then canceling those of passengers who didn't check in. I had planned my annual leave, and it was ruined because of Turkish Airlines. If I don't show up for my flight, they won't refund me, claiming it's my fault. But when it's Turkish Airlines' fault, why isn't there any accountability? Is it so easy for them to cancel flights without giving proper reasons? It's truly disappointing.
Due to a force majeure 6 hours before the flight, Turkish Airlines canceled the first flight of my Trabzon-Sirnak flight with a connecting flight from Istanbul at 03.50 on Tuesday, July 4. Half an hour later, they changed the first flight of my connecting flight on the spur of the moment and gave me...
Due to unplanned events, Turkish Airlines abruptly canceled my flight just one day before it was supposed to leave. It's the holidays, and there are no tickets available anywhere. I took my annual leave, and the worst part is that I can't even talk to a responsible person about the problem. I can't ...
Today, on July 31, 2023, I purchased a round-trip ticket from Turkish Airlines for the flights on August 1 GAP-Esenboga and August 2 Esenboga-GAP TK7114. However, 10 minutes after purchasing the ticket, I realized that the return date was incorrect. I immediately called customer service, which took ...
How could Turkish Airlines, a renowned airline, blatantly take away the service we paid for without any prior notice or consent? It was a shocking discovery when I realized that our carefully selected seats, chosen due to health concerns, were suddenly canceled during the check-in process. I immedia...
I decided to go to my hometown on the eve of the holiday and bought my Izmir - Ankara connecting Mardin ticket. There were 45 minutes between the two flights, and I thought I could make it by running. Three weeks passed, and days before the flight, I received a message. My second flight was moved 20...
Comments