Due to a force majeure 6 hours before the flight, Turkish Airlines canceled the first flight of my Trabzon-Sirnak flight with a connecting flight from Istanbul at 03.50 on Tuesday, July 4. Half an hour later, they changed the first flight of my connecting flight on the spur of the moment and gave me a flight to an hour where I would miss the second connecting flight. I waited a while for them to fix it, and when they didn't, I called customer service. To avoid any problems, I purchased tickets several weeks in advance. When I called customer service, he said I could change the flight, but since I was on duty that day, I needed to get there quickly and there were no flights available for another day. When I asked how I would have made my second flight with the flight you changed if I hadn't intervened, they laughed and said you would have missed the plane. The rest is as if I was going to miss the plane on my own. I'm in a lot of pain. I bought a ticket because I trusted THEM, but they duped me. THY will no longer be among my preferences, as it is likely for the majority of people. Unfortunately, the standard has deteriorated.
My spouse bought 3 tickets for the THY flight from Konya to Istanbul at 9:50 AM on Saturday, January 20, 2024. I purchased the THY flight from Istanbul to Antalya at 12:20 PM on the same day. These arrangements were made on January 19, the night before the flight. On the morning of January 20, I rec...
I decided to go to my hometown on the eve of the holiday and bought my Izmir - Ankara connecting Mardin ticket. There were 45 minutes between the two flights, and I thought I could make it by running. Three weeks passed, and days before the flight, I received a message. My second flight was moved 20...
I decided to visit my hometown on the eve of the holiday and booked my Izmir - Ankara connecting flight to Agri. There were 30 minutes between the two flights, and I thought I could make it by running. Three weeks passed, and days before the flight, I received a message. My second flight was moved 4...
A week ago, we purchased tickets from Turkish Airlines but received a message 1.5 days before departure stating that our flight had been "canceled due to force majeure. You are entitled to a free exchange or refund." When I contacted customer service, they claimed they couldn't access any informatio...
Hello, we were victims of Turkish Airlines and their Customer Service. I booked 5 tickets from Istanbul to Sharm El Sheikh for both ways via a website specializing in this business. I added those flights to my Turkish Airlines application. After a few days, I received a message that our first flight...
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