Today, on July 31, 2023, I purchased a round-trip ticket from Turkish Airlines for the flights on August 1 GAP-Esenboga and August 2 Esenboga-GAP TK7114. However, 10 minutes after purchasing the ticket, I realized that the return date was incorrect. I immediately called customer service, which took 30 minutes to connect. I explained that the return date was incorrect and requested a correction. They arrogantly informed me that no changes could be made because it was less than 72 hours before the flight. When I asked to be connected to a higher authority, they dismissed me, claiming they were the highest authority. Just the other day, I bought an international ticket from a foreign airline that offers full refunds and changes within the first 10 hours. How can this be a world-class airline? The service is zero. I want this issue to be resolved.
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
On June 14, 2023, around 10:30 a.m., I purchased a flexible round-trip ticket from Istanbul to Frankfurt for a relative. I realized I had entered the wrong date shortly after purchasing and immediately contacted Turkish Airlines (THY) customer service to report the error. They informed me that the t...
I recently purchased a flight from Istanbul to Sharjah with a PNR number of tIakfl, departing on February 15, 2023, and returning on February 22, 2023. Even though I had clearly entered the correct date, I was stunned when I received a message stating that the ticket was only valid from February 15 ...
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