I decided to go to my hometown on the eve of the holiday and bought my Izmir - Ankara connecting Mardin ticket. There were 45 minutes between the two flights, and I thought I could make it by running. Three weeks passed, and days before the flight, I received a message. My second flight was moved 20 minutes earlier, reducing the time between the two flights to 25 minutes. I called customer service to ask:
- How many minutes before the flight does boarding close?
- The gate closes 20 minutes before the flight.
- So, in this case, I won't be able to make it, right?
- Yes, sir, but if you wish, you can cancel your ticket without any penalty.
- Why would I cancel? I want to be with my family during the holiday. It's my only day off during those dates.
- Unfortunately, sir, all seats on other dates are fully booked.
- So, are you expecting me to jump out of the newly landed plane within five minutes, enter the airport, find the gate, and catch the flight?
- Unfortunately, sir.
- I understand, so basically you are telling me to cancel my flight, I said and hung up. Turkish Airlines is essentially telling me to spend the holiday at the airport or cancel my ticket. But why is there a last-minute change when there are no empty seats? Can we not trust Turkish Airlines? Is this our source of pride? Does Turkish Airlines really have the right to ruin a passenger's holiday at their whim?
I decided to visit my hometown on the eve of the holiday and booked my Izmir - Ankara connecting flight to Agri. There were 30 minutes between the two flights, and I thought I could make it by running. Three weeks passed, and days before the flight, I received a message. My second flight was moved 4...
I purchased three tickets from Turkish Airlines for flights scheduled 6 months later. Ten minutes after booking, I realized that the flight lands at Istanbul Airport, but I need to arrive at Sabiha Gokcen Airport for an important meeting at 8 AM. If I am late, I will face serious issues. It is impos...
Due to a force majeure 6 hours before the flight, Turkish Airlines canceled the first flight of my Trabzon-Sirnak flight with a connecting flight from Istanbul at 03.50 on Tuesday, July 4. Half an hour later, they changed the first flight of my connecting flight on the spur of the moment and gave me...
I purchased a ticket from Turkish Airlines for a domestic flight. 20 minutes later, I wanted to cancel the ticket. They said the cancellation request could not be processed because they couldn't access my account. However, when they were withdrawing money from my account while purchasing the ticket,...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
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