How could Turkish Airlines, a renowned airline, blatantly take away the service we paid for without any prior notice or consent? It was a shocking discovery when I realized that our carefully selected seats, chosen due to health concerns, were suddenly canceled during the check-in process. I immediately contacted their customer service, desperately seeking a resolution, only to be met with utter disappointment. Despite explaining the situation and expressing my frustration, their representatives provided no viable solutions or compensatory measures. This conduct is not only morally questionable but also raises serious legal concerns. As paying customers, we have the right to receive the services we purchased, without any unwarranted cancellations or inconveniences. Turkish Airlines must recognize the impact their actions have had on passengers and take immediate steps to rectify the situation. I implore them to provide prompt compensation for the distress and inconvenience caused by this unjustifiable cancellation.
Turkish Airlines' Unacceptable Practice of Selling Reserved Seats and Lack of Transparency. I recently had an extremely frustrating experience with Turkish Airlines that I feel compelled to share. During my flight booking process, I diligently selected a specific seat, paid for it, and expected tha...
I purchased 3 passenger tickets and paid extra for seat reservations for the Istanbul New Airport - Trabzon flight from Turkish Airlines. However, 2 days before the flight, my seat reservations were changed without my permission. When I called customer service to ask how they could change my seats w...
I purchased a ticket from Turkish Airlines. We arrived an hour early for the morning flight on June 13. They informed us during the check-in process that the gate had closed 30 minutes before departure and denied us boarding. We lost both our hotel and flight payments. They directed us to a place wh...
I purchased 3 tickets with seat selection (paying extra) for a flight on 26.03.2024 at 18:50 from Turkish Airlines in January. Due to a flight change, two of the seat selections I paid for were canceled. We were not informed about this and only realized the issue during check-in. Despite providing f...
On July 9, 2023, I purchased a ticket for flight TK2654 from Istanbul to Erzincan, paying extra for seat selection. I chose seats 5A and 5B. A day before the flight, I did an online check-in and noticed that my seats had been changed without any notification. Interestingly, the option to change seat...
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