I decided to visit my hometown on the eve of the holiday and booked my Izmir - Ankara connecting flight to Agri. There were 30 minutes between the two flights, and I thought I could make it by running. Three weeks passed, and days before the flight, I received a message. My second flight was moved 40 minutes earlier, leaving no time between the two flights. I called customer service and asked: 'How many minutes before does boarding close?' 'The gate closes 20 minutes before the flight.' 'So, I won't be able to make it, right?' 'Yes, sir, but you can cancel your ticket without any penalty if you wish.' 'Why would I cancel? I want to be with my family during the holiday. It's my only day off.' 'Unfortunately, sir, all seats on other dates are fully booked.' 'So, are you expecting me to jump out of the plane window right after landing, rush inside the airport, find the gate, and make it to the flight within five minutes?' 'Unfortunately, sir.' 'I see, in summary, you are telling me to cancel my flight,' I said and hung up. THY is basically asking me to spend my holiday at the airport or cancel my ticket. But why is there a last-minute change when there are no empty seats? Can't we even trust THY? Is this our pride? Does Turkish Airlines really have the right to ruin a passenger's holiday at their discretion?
I decided to go to my hometown on the eve of the holiday and bought my Izmir - Ankara connecting Mardin ticket. There were 45 minutes between the two flights, and I thought I could make it by running. Three weeks passed, and days before the flight, I received a message. My second flight was moved 20...
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
Hello, on Monday, January 1st, we had a flight from Antalya Airport to Istanbul at 20:00. However, we were informed that we could not board the plane because the system had closed 45 minutes earlier. We were at the airport 35 minutes before the flight, ready to board, and I requested to board withou...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
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