I had a ticket for the 05:45 Gaziantep-Dalaman flight. Despite including my pet in my ticket and having all vaccinations up to date, I was informed during check-in that my pet could not be accepted on the flight because its cage was not a hard cage. However, when I reviewed Turkish Airlines' Pet Travel Rules, I did not find such a restriction, nor was I warned about this when purchasing the ticket. In the end, I was told that I would receive an unreasonable refund of ₺70. When I requested a ticket change, the staff suggested that I leave my pet at the airport and continue my journey. This attitude from a well-known company like Turkish Airlines is unacceptable. Despite being at the airport 45 minutes before the flight and having a cage that meets the specified requirements, I demand that my grievance be addressed.
On December 5th, I was scheduled to fly from Guangzhou Airport to Istanbul with my pet. Based on the information provided by the call center and ground services, I was informed that vaccinations and identification would suffice for the necessary documents. However, upon reaching the counter, I was t...
I am writing to express my deep dissatisfaction and frustration with the service provided by Turkish Airlines during my recent travel from Prague to Istanbul on August 23rd. The level of incompetence, misinformation, and unprofessionalism displayed by your staff was nothing short of appalling. I was...
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
Turkish Airlines did not allow my cat, which was in a box, to be in the cabin even though I had already bought a ticket for it. They said the carrier must be a soft bag, not a hard case. However, they did not inform me of this requirement when I purchased the ticket for my cat. I found out about thi...
Turkish Airlines and AnadoluJet separated without informing their passengers, causing significant inconvenience for us. They presented the change in our flight as a simple schedule adjustment, but it turns out the airline had changed, and we were not notified. I am particularly affected because my t...
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