I booked a hotel through Booking.com and canceled the reservation on the same day. I was initially told that the refund process was in progress, but later received a notice that the refund was canceled. The reservation details are as follows:
Reservation number: 4970101703
Pin code: 6553
Date: October 4, 2024
Hotel: Athenaeum K 29
Total amount: ₺10,175.41
Cancellation fee: ₺219.13
Refund amount: ₺9,956.28 (still not received).
I’ve been waiting for 13 days, and my bank confirmed there’s no pending transaction. The hotel referred me back to Booking.com. Despite trying to contact the customer service and sending emails, I’ve received no response. I urgently request the refund be processed immediately and my money returned.
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
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