Trivago is just a tool for comparing prices; it doesn't handle payments or returns. Start by calling the booking site listed on your confirmation. If you need their help links, go to the "Contacting the booking site" page.
If your payment was for a "trivago Facilitated Booking," you have 24 hours to file a Best Price Guarantee claim.
If not, use trivago's complaints form to take your case to the next level. For both routes, you'll need to show proof of the lower hotel price and your ticket ID.
Send pictures of the lower hotel price, your confirmation, and the final charge to get things moving faster.
In writing, ask for a corrected invoice or a refund. To match the deal, you can also call the hotel's billing team.
If the seller takes too long, you might want to file a complaint on Xolvie to get things moving again.
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